Come In Loyalty Scheme - General Terms ans Conditions
These General Terms and Conditions govern the Come In loyalty scheme (hereinafter the "Loyalty Scheme" or "Scheme") offered by Sushi Shop Management SAS, simplified limited company with share capital of €98,160, with registered office at Pacific Tower, 13 Cours Valmy, 92977 Paris-La Défense Cedex – Nanterre Trade and Companies Register (RCS) no. 493 549 349 (hereinafter "Sushi Shop") on the www.mysushishop.co.uk website (including mobile version), also accessible via applications developed by Sushi Shop for mobile telephones and tablets (hereinafter the "Site/App") and to which the customer (hereinafter "Customer(s)" or "Member(s)") has signed up when creating a customer account on the Site/App.
Customers acknowledge that they have read and agreed to these General Terms and Conditions.
About the Loyalty Scheme
The Come In Loyalty Scheme is a free, 100%-virtual loyalty programme that Customers can sign up to on the Site/App or in Sushi Shop locations in the United Kingdom, excluding Sushi Shop corners and Travel Retail (hereinafter "Store(s)").
Under the Loyalty Scheme, Customers receive rewards based on the number and value of purchases they make at Stores and/or on the Site/App, under the conditions set out herein, with no obligation.
The Scheme offers three membership levels: ICHI, NI and SAN.
All information about the Loyalty Scheme is available on the "Come In Loyalty" section of the Site/App and in-store from Sushi Shop staff.
Joining the Scheme
2.1. Loyalty Scheme access and sign-up – Terms and Conditions
The Loyalty Scheme is restricted to individuals aged 16 or over.
Individuals wishing to sign up to the Loyalty Scheme must already have set up a customer account in-Store or on the Site/App by placing an order, providing their personal details and setting a password (hereinafter "Customer Account"). When Customers set up a Customer Account, they are allocated a Come In personal identifier code (hereinafter "Come In Code").
To sign up in-Store, the Customer must give their mobile number to a member of staff when paying for their items. They will then receive a text message containing their Come In Code and a link to the Site/App in order to activate their Customer Account by providing the additional personal information required to validate the account.
Membership of the Loyalty Scheme is non-transferable and reserved for individual customers for their own personal use.
The Customer warrants that the personal information that they provide is correct and accurate. Sushi Shop reserves the right to refuse membership to a Member where the information that they provide is inaccurate, incomplete or in breach of these General Terms and Conditions.
Sushi Shop reserves the right to check whether a membership request is valid, such as in the case of multiple applications bearing the same name. Only one Come In Code can be allocated to an individual (same first name, surname(s), address, email and/or telephone). Where Sushi Shop discovers that the same individual has multiple Come In Codes, Sushi Shop reserves the right to merge the Member's information and benefits into a single Come In Code. Duplicate benefits will be deactivated.
Customers may access their Customer Account at any time to update their personal information by going to "My Account".
2.2. Eligibility conditions for membership levels
The Loyalty Scheme's three membership levels are defined and attained based on a customer's cumulative spend and number of orders over the previous 12 months:
- Customers are eligible for ICHI membership when they place their first order worth £1 or more.
- Customers are eligible for NI membership when they place six orders worth a combined £200 or more.
- Customers are eligible for SAN membership when they place 24 orders worth a combined £1,200 or more.
Membership levels cannot be accumulated. When a Customer reaches the minimum required spend and number of orders, they will move to the higher level and automatically receive the benefits applicable to that level, which will then end the benefits under the previous level.
The new membership level is guaranteed for six months from acquisition. If the minimum spend for the past 12 months has not been reached at the end of the six-month period, the Customer will lose their membership status and related benefits and move to the next level down.
Customers may access their details under the Loyalty Scheme (e.g. membership level, available benefits, available credit, number of orders and cumulative spend over the previous 12 months) at any time, by going to "My Come In Membership" in the Customer Account space on the Site/App (hereinafter "Come In Membershop Area")
To avail themselves of Loyalty Scheme benefits, Customers must make purchases in a Store or on the Site/App. Purchases on the Site/App are accounted for automatically. For in-Store purchases, Customers must provide their Come In Code and/or telephone number to the Sushi Shop staff member before paying for their order, so that their purchase can be recorded on their Come In Membership Area.
Only completed purchases will be eligible for the Loyalty Scheme. Cancelled or refunded orders will not be included.
Members agree to adhere to the Loyalty Scheme General Terms and Conditions and to act fairly towards Sushi Shop. Otherwise, Sushi Shop reserves the right to suspend or shut down the Member's Come In Membership Area, or deactivate or remove benefits under the terms set out in Article 7 ("Suspension / Deactivation").
Loyalty Scheme Benefits
4.1. For all Members
Membership of the Loyalty Scheme entitles all Customers at all membership levels to the following benefits:
(i) In the Come In Membership Area, Customers have a virtual pot linked to their Customer Account where eligible amounts can be accumulated and put towards later purchases, under the terms set out below (hereinafter "Pot" or "Sushi Fund"):
- Each time a Customer places a take-away order in-Store, or places an order on the Site/App for Click & Collect or to eat in, their Sushi Fund will be credited with 5% of the value of their order. The percentage credited to a Customer's Sushi Fund may change under time-limited special offers, under conditions set by Sushi Shop.
- The level of available funds in a Pot can be put toward subsequent delivery, take-away, Click & Collect or eat-in orders.
- The 5% account credit is calculated from the amount paid by the Customer. Levels of discounts or use of some or all of the Pot are not eligible for account credits. For technical reasons, there may sometimes be a lag before credits appear on a Customer's Sushi Fund.
- Customers may use the available credit in their Pot for a future order by clicking on "Basket / Come In Sushi Fund".
- Where a Customer does not place an order for 90 consecutive days, the Pot shall expire automatically.
(ii) Customers are eligible for a free birthday gift from the Signature Roll selection (including limited editions and new products, unless stated otherwise), valid once for any order placed in-Store or on the Site/App costing £16.90 or more within 30 days of their birthday.
4.2. Customers who sign up in-Store
Where a Customer creates their Customer Account with a staff member in-Store when paying for their order, they will receive a welcome credit of £5 into their Pot, valid for future delivery, take-away or in-Store orders.
Where a Customer does not place an order for 90 consecutive days, the £5 account credit shall expire automatically.
4.3. NI members
In addition to the benefits set out in Article 4.1, NI Members shall receive the following benefits:
(i) One #sushiday offer per year, which includes a promotional 20% discount code valid once for any order placed in-Store or on the Site/App costing at least £12.90, for one year from the date of gaining NI-level membership and on condition that this membership level is retained;
(ii) A bonus product of their choice on the anniversary of sign-up, sent by email, non-transferable and cannot be used in conjunction with any other offer. The offer is valid for any order placed by the Member on the Site/App costing at least £12.90 from the California, Rolls and Maki selections available in-Store, within 30 days of receiving the offer by email;
(iii) Twice-yearly thank-you bonus: 6 free pieces taken from new selections or limited editions on the Sushi Shop menu. The offer is sent by email and valid once within 30 days of receiving the email for any order placed in-Store or on the Site/App costing £12.90 or more (subject to minimum delivery order value where applicable).
4.4. SAN members
SAN Members shall receive the following benefits:
(i) 1 free box per year, to be chosen from among the Sushi box and Box for Two categories, valid one time only on any order placed in Store or on the Site/App in the course of one year after receiving SAN status and provided that status is maintained.
(ii) No processing fee on all delivery orders, from the date SAN-level membership is obtained;
(iii) Two #sushiday offers per year, which includes a promotional 20% discount code valid once for any order placed in-Store or on the Site/App costing at least £12.90, for one year from the date of gaining SAN-level membership and on condition that this membership level is retained;
(iv) A bonus product of their choice on the anniversary of sign-up, non-transferable and cannot be used in conjunction with any other offer. The offer is valid for any order placed by the Member on the Site/App costing at least £12.90 from any selection available in-Store (excluding limited editions), within 30 days of receiving the offer by email;
(v) Twice-yearly thank-you bonus: 6 free pieces taken from new selections or limited editions on the Sushi Shop menu. The offer is sent by email and valid once within 30 days of receiving the email for any order placed in-Store or on the Site/App costing £12.90 or more (subject to minimum delivery order value where applicable)
Responsibility - Liability
In connection with use of the Loyalty Scheme, Sushi Shop and/or Stores accept no responsibility for any shortcomings and/or harm arising from the Customer's use of the internet, including, but not limited to, suspension of service, hacking, computer viruses, fraudulent credit/debit card use, etc.
Sushi Shop and/or Stores accept no responsibility for any Customer Account activity by a third party, with whom the Customer shared their user credentials or who would have had access to the Customer's user credentials or Customer Account due to error, carelessness or negligence on the part of the Customer.
In the event of a fault with the Loyalty Scheme, Sushi Shop shall make every effort to ensure that the Member retains benefits acquired on the Customer's Come In Membership Area.
Changes to the Loyalty Scheme
These General Terms and Conditions are subject to change. The applicable General Terms and Conditions are those in effect on the Site/App when the Customer places the order.
Sushi Shop reserves the right to amend, suspend or discontinue the Loyalty Scheme at any time, including in the event of force majeure.
Where the Loyalty Scheme is discontinued or relaunched, resulting in the loss of valid benefits, Sushi Shop shall notify Members at least one month in advance to give a chance to use up all remaining valid benefits. After this time, all benefits will be lost.
Sushi Shop reserves the right not to contact inactive Loyalty Scheme Members (i.e. Members who have not made any purchases in-Store or on the Site/App for more than 12 months using their Come In Code) to notify them of changes to the Scheme.
Sushi Shop cannot guarantee that available unused benefits will be reusable in any form after changes to the Loyalty Scheme.
Members shall not be entitled to compensation where the Loyalty Scheme is modified, amended or discontinued.
Termination / Suspension / Deactivation
7.1. By Sushi Shop
Sushi Shop reserves the right to suspend a Member's membership of the Loyalty Scheme or to permanently deactivate their Come In Membership Area and, where applicable, cancel all related benefits, where the Member abuses the Scheme, is abusive towards Sushi Shop, and/or is in breach of these General Terms and Conditions.
Sushi Shop will action a suspension and/or deactivation after notifying the Member by email, text or any other appropriate method; the Member shall not be entitled to compensation of any kind, in particular in the following instances:
- fraud (e.g. self-referrals), attempted fraud, or thefts committed by the Member in-Store and/or on the Site/App;
- misuse or misappropriation of the Loyalty Scheme by the Member or a third party acting on the Member's behalf;
- actions by the Member that prevent the Site/App, Loyalty Scheme or Store(s) from operating properly;
- unusually high number of transactions by the Member for purchases on the same day and/or over several days;
- payment incidents that have not been resolved by the Member within 15 days of a reminder by Sushi Shop;
- more generally, breaches of provisions in these General Terms and Conditions.
Sushi Shop also reserves the right to take legal action to claim reparations for any harm or loss incurred.
7.2. By the Member
To end membership of the Loyalty Scheme, Members must contact the Sushi Shop customer services team by email using the contact form available via the "Customer Services" link on the Site/App home page, or by post to the following address:
SUSHI SHOP MANAGEMENT
Sushi Shop Customer Services
Pacific Tower, 13 Cours Valmy, 92977 Paris-La Défense Cedex
Where a Member terminates their membership of the Scheme, they shall permanently lose all valid benefits under the Scheme.
8.1. How we collect personal data
Sushi Shop collects personal data about the Member when the Member creates a Customer Account or signs up to the Loyalty Scheme on the Site/App.
This information is collected verbally by a member of Sushi Shop staff in-store and/or in writing via the account creation form on the Site/App.
8.2. What we collect
The following information is mandatory when setting up a Customer Account and signing up to the Loyalty Scheme: civil status, first name, surname, email address, telephone number and date of birth.
Where this information is not provided, it will not be possible to join the Loyalty Scheme or receive offers or benefits.
Sushi Shop collects other optional information that the Customer can add to the Customer Account (e.g. favourite/closest stores, preferred delivery addresses, preferences) to find out more about the Member and, where applicable, send details of promotions and offers tailored to their Profile and preferences.
8.3. Why we collect data
Sushi Shop saves information about the Member's purchase history and use of services when the Member presents or keys in their Come In Code or logs into their Customer Account via the Site/App. This is necessary for us to determine Member eligibility for, and ensure delivery of, Loyalty Scheme benefits. Furthermore, this information is used to send offers, news or personalised advertising to the Member based on the Member's purchase history and/or preferences.
Where the Member agrees to the installation of cookies on the Site/App, these data are also combined with browsing data. This combination enables Sushi Shop to display targeted advertising on the Site/App and on third-party websites. Sushi Shop may also legitimately use this information to learn more about the Member's preferences.
8.4. How long we store your personal data
Member information is kept by Sushi Shop for a period not exceeding that necessary to fulfil the purpose for which they were collected, i.e. the duration of membership of the Loyalty Scheme, plus applicable statutory time frames for the purpose of retaining proof of transactions and to allow Sushi Shop to fulfil its legal obligations.
However, information about inactive Members (i.e. Members who have not made a purchase in-Store or on the Site/App for more than five years using their Come In Code) will be archived by Sushi Shop after this period of five years and will no longer be used for marketing purchases after this time.
It is important to note that, subject to obtaining the Customer's consent, the Customer may continue to receive personalised offers after leaving the Loyalty Scheme.
Member information is shared with Sushi Shop service partners and sub-contractors engaged in administering the Loyalty Scheme.
8.6. Members' rights
Members can check and/or amend personal data provided on their Customer Account at any time by visiting "My Account" on the Site/App.
They may also exercise their rights of access, rectification and portability in writing:
- by post: SUSHI SHOP MANAGEMENT, Sushi Shop Customer Services Pacific Tower, 13 Cours Valmy, 92977 Paris-La Défense Cedex
- using the contact form available on the Site/App home page, under "Contact / Exercise your personal data rights"
Requests must be accompanied by a photocopy of a valid identity document for the individual exercising their right(s).
The Member (or their legal representative) may, by the same method, also exercise their right of objection to the processing of their personal data for solicitation or marketing purposes or request deletion of their personal data or restrict their processing.
For more detailed information about how personal data are processed, Members are encouraged to consult Sushi Shop's Data Protection and Cookies Policy on the Site/App.
These General Terms and Conditions are subject to French law, notwithstanding any conflict-of-law provisions.